1. Our Commitment to Privacy

Canterbury Glass is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our website, contacting us, or using our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Contact details (e.g. phone number, email address, postal address)

• Details about your glass service enquiries or purchases

• Billing or payment information

• Communication history with us

• Website usage data (e.g. IP address, browser type, device info)

• Any other information you provide to us directly

We only collect the personal information we need to carry out our business and provide the best service to our customers.

3. How We Collect Personal Information

We collect personal information from you:

• Directly (e.g. via phone calls, forms, emails, or in person)

• When you visit our website or social media pages

• Through third-party service providers we work with (e.g. payment processors, booking systems)

• When you provide feedback or reviews

Where possible, we will collect information directly from you and ensure you’re aware it’s being collected.

4. Why We Collect Your Personal Information

We collect, hold, and use your personal information to:

• Provide our glass installation, repair, and consultation services

• Respond to enquiries and follow up on jobs

• Process payments and issue invoices

• Keep you updated on service progress or changes

• Improve our website, services, and customer experience

• Comply with legal or regulatory obligations

• Send marketing or promotional material (only with your consent)

5. Disclosure of Your Information

We may disclose your personal information to:

• Our employees, contractors, and authorised service partners

• Third-party providers (e.g. IT providers, payment processors, CRM software providers)

• Government agencies if required by law

• Debt collection or legal service providers (only if necessary)

We will never sell your personal information to third parties.

6. Storing and Protecting Your Information

We store your personal information securely using modern security practices to prevent unauthorised access, disclosure, or misuse. This includes:

• Secure server environments

• Restricted access controls

• Secure cloud-based platforms

• Staff training and confidentiality agreements

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless legally required to retain it longer.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or outdated information

• Withdraw consent to receiving marketing communications

• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, please contact us (see Section 9 below).

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookies through your browser settings.

Third-party services (like Google Analytics or Facebook) may collect data on our behalf. These services are governed by their own privacy policies.

9. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Canterbury Glass
Email: info@canterburyglass.co.nz
Phone: 0800 226 452
Address: Canterbury Glass (2013) Ltd
525 Old West Coast Road
West Melton 7676

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Continued use of our services after any changes means you accept the updated terms.